Experian is dedicated to helping organisations and consumers make important and often time-critical decisions with increased confidence and control.
Organisations rely on us for help in finding new customers and developing successful relationships with their existing customers. Consumers look to us for help in making more informed financial and purchasing decisions.
Our products and services are grouped under four principal activities:
Credit Services |
Helping organisations to evaluate the risks and rewards associated with providing credit to consumers and businesses. Our information enables clients to make better informed lending decisions. | |
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Decision Analytics |
Providing the analytical skills and specialist software products that enable organisations to increase the speed and quality of their decision-making. We help clients to optimise their lending strategies and to implement changes quickly. | |
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Marketing Services |
Helping organisations to find new customers and to take advantage of opportunities for expanding existing relationships. We enable our clients to communicate with prospective customers in the most effective way and with the most appropriate offer. | |
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Interactive |
Enabling consumers to view their credit report online and to monitor changes to their credit records. We also help guide consumers to the best deals on millions of products and services on the Internet. | |
Our credit databases hold information about the credit status of more than 460 million consumers and about 35 million businesses around the world. The information is collected from publicly available sources and lending organisations. It is used by our clients to confirm the identity of applicants and to help them decide whether to provide credit and on what terms. It also assists them in determining what measures to take when a customer fails to fulfil the terms of a credit agreement or other obligation.
The collection and use of credit information, particularly about individuals, is strictly controlled by law. We go to great lengths to ensure that we comply fully with the regulations that apply within each of the countries in which Experian operates. We also play a leading role in helping consumers to understand how credit information is used and how to avoid the perils of fraud and over-indebtedness.
Our long experience of managing very large credit databases has resulted in us becoming the host for other types of information too. In the US and UK, for example, we maintain information on over 600 million motor vehicles, enabling consumers, traders and lenders establish the true history of used vehicles. We also support the UK insurance industry with a database of previous insurance claims, allowing companies to confirm instantly the claims history of new applicants.
Using Experian’s Decision Analytics products, clients are able to assess very quickly the potential risks and rewards associated with particular actions. They can determine, for example, the suitability of a customer for additional loan products or the probability of an individual responding to a particular credit offer. They can also assess the likelihood of a customer falling into arrears if a credit limit is increased.
Experian’s credit scorecards use well-proven statistical techniques to predict the behaviour of consumers based on their historical performance and the characteristics declared on their application forms. This helps to ensure that decisions are taken fairly and impartially. Used in conjunction with our specialist software, clients can test and fine-tune different lending strategies. Changes in strategy can be implemented quickly, with the confidence that they will be reflected in dealings with customers throughout the organisation.
Experian also supports clients in the constant fight against fraud, recognising that consumers expect to be able to make instant purchases with their credit and debit cards, even remotely over the Internet or by telephone. They also want fast decisions when applying for credit facilities, personal loans or other services. We help by instantly verifying a customer’s identity and alerting our clients to discrepancies in the information provided.
Marketing Services helps organisations to find new customers and take advantage of opportunities for expanding existing relationships. We enable our clients to communicate with prospective customers in the most effective way and with the most appropriate offer. It might be by email, post, telephone, direct response television or even text messaging.
Experian owns and manages very large databases of information about the location, lifestyle and attitudes of consumers. These databases include publicly available information, as well as the results of large-scale consumer surveys. The information provides clients with considerable insight into the purchasing preferences of consumers. In total, Experian holds consumer marketing information on about 130 million households globally.
Experian assists clients in planning and executing campaigns across all media channels, from email to newspaper and television advertising. By combining our information resources with our skills in data analysis, we can help clients predict who is most likely to respond to a given offer and the best channel through which to communicate.
As well as managing our own databases, we build and maintain marketing databases for clients. These combine the client’s own customer records with Experian data to provide a comprehensive profile of each customer. They enable organisations to communicate with their customers in a very personal and relevant way, as well as helping them identify individuals with similar characteristics who have the potential to become new customers.
Experian also keeps clients informed of changes in the wider marketplace through our research and forecasting services. We help them to measure the potential market opportunity for particular products and services, and identify profitable locations for new branches or new sales initiatives.
Interactive enables consumers to view their credit report online and to monitor changes to their credit records. We also help guide consumers to the best deals on millions of products and services on the Internet. Each month, we attract over 24 million visitors to our consumer websites.
Experian provides consumers with the ability to view their credit file securely over the Internet. This file contains the information that lenders see when deciding whether to give someone a loan, mortgage or credit card. Consumers can check their file at any time to ensure it accurately reflects their credit history. Regular alerts from Experian keep them in touch with changes to their file and help protect them from becoming a victim of identity theft.
Experian also owns a number of Internet businesses that assist consumers in securing the right deal. LowerMyBills.com, for example, helps consumers to identify the most appropriate offers on mortgages and other financial products in the US. PriceGrabber.com provides information that compares millions of different products, from computers and cameras to clothing and furniture. These websites provide a free service that helps people to lower the cost of daily living. We earn our revenues from clients, who pay us for each sales lead we generate for them.
Interactive businesses:
ConsumerInfo.com
www.consumerinfo.com
LowerMyBills.com
www.lowermybills.com
PriceGrabber.com
www.pricegrabber.com
www.pricegrabber.co.uk
FreeCreditReport.com
www.freecreditreport.com
CreditExpert
www.creditexpert.co.uk